1. Here's how

When trying to download the Lumion Download Manager in older versions of Internet Explorer and Microsoft Edge, you may get an 'Access is denied' error.

The error is caused by a lack of Windows permissions or by overzealous anti-virus/security software.

1.1: To resolve the problem, please install all available Windows updates. Doing so will also update Internet Explorer and Microsoft Edge.

1.2: If the problem persists, please install Google Chrome or Firefox:

External Link: Download Google Chrome

External Link: Download Firefox

1.3: Open the 'Getting started with Lumion' email in Chrome or Firefox and click on the Download Manager link in the email to download the Lumion Download Manager.

1.4: Uninstall Google Chrome/Firefox again when you have downloaded the Lumion Download Manager.