1. Known issue:

1.1: Symptom since January 6, 2020: 

The OpenStreetMap map search window in all versions of Lumion is no longer displaying a map.

1.2: Background: 

Due to unforeseen circumstances, the map search window in all versions of Lumion is no longer displaying a map.

It is, however, still possible to download the OpenStreetMap models in all versions of Lumion (and JAXA elevation data in Lumion 10).

1.3: Who is affected: 

It affects anyone who is using a version of Lumion with the OpenStreetMap function.

1.4: Workaround for Lumion 10:

Please use one of the following workarounds until a long-term solution is available:

• Option A: Copy-paste the GPS coordinates from maps.google.com or www.openstreetmap.org into the map search window in order to select a location in Lumion. Please watch the video below to see how:
  • External link: How to use Google Maps for entering an OpenStreetMap location in Lumion
• Option B: Alternatively, you can paste the full URL from a location at www.openstreetmap.org into the map search window in order to select a location in Lumion.

1.5: Workaround for Lumion 9.5:

Install the following hotfix and restart Lumion:

• Knowledge Base: Lumion 9.5.0.2: Hotfix for Lumion 9.5

Then use one of the following workarounds until a long-term solution is available:

• Option A: Copy-paste the GPS coordinates from maps.google.com or www.openstreetmap.org into the map search window in order to select a location in Lumion. Please watch the video below to see how:
  
  • External link: How to use Google Maps for entering an OpenStreetMap location in Lumion
• Option B: Alternatively, you can paste the full URL from a location at www.openstreetmap.org or www.geofabrik.de/maps into the map search window in order to select a location in Lumion.

1.6: Workaround for Lumion 8.5:

Install the following hotfix and restart Lumion:

• Knowledge Base: Lumion 8.5.0.2: Hotfix for Lumion 8.5

Then use one of the following workarounds until a long-term solution is available:

• Option A: Copy-paste the GPS coordinates from maps.google.com or www.openstreetmap.org into the map search window in order to select a location in Lumion. Please watch the video below to see how:
  
  • External link: How to use Google Maps for entering an OpenStreetMap location in Lumion
• Option B: Alternatively, you can paste the full URL from a location at www.openstreetmap.org or www.geofabrik.de/maps into the map search window in order to select a location in Lumion.

1.7: Workaround for Lumion 8.3 and older:

Please use this workaround until a long-term solution is available:

• Please enter a full, valid address in the search field in the map search window before downloading the OpenStreetMap model.
• Move the marker in the map window to adjust the location slightly.